The Activity Manager supports the provision of services to clients, allowing the creation of requests, the planning and monitoring of activities according to their deadline and priority, and the subsequent registration of the hourly dedication by officer.
The Activity Manager provides the support for the provision of services to clients, allowing the creation of requests, the planning and monitoring of activities according to their deadline and priority, and the subsequent registration of the hourly dedication by officer.
The inbox displays all the activities under the responsibility of the user. Activities contain the information on the requests to be fulfilled, their due date and the staff involved. It is possible to attach files relevant to the task to be undertaken, to manage reminders and recurrent activities.
It is possible to create checklists that serve as guidelines for the execution of tasks according to established procedures. In addition, the activities follow a sequence of states which can be configured to match the reality of the Organization.
By integrating system like CAMS-iTech and IBS-iTech, the organization makes the most of the operational information by automatically generating tasks into the Activity Manager:
The system allows the creation of activities from the messaging service (for example a received e-mail) and enables the sending of e-mails from the activities.
From an activity the user can decide to send a report with different levels of detail to a group of receivers or even set the system so that it automatically sends e-mails to all the users involved in a tasks upon the occurrence of a given event.
The quick entry mode allows the agile recoding of time dedicated to an activity, maintaining the necessary detail and parametrization for later reporting and analysis.
The solution’s design ensures the availability of the data for the analysis of productivity, efficiency and performance for the implementation of quality management processes.
The systematization of the registration of business related activities, in addition to the parametrization capacity, grants the Organization interesting supervision tools, among which we can name the following: